# FulfillRelay

FulfillRelay is a Shopify application operated by Boreal Meridian Commerce Inc. It helps retailers coordinate paid supplier orders, exact SKU mappings, supplier acceptance, Shopify payment evidence, fulfillment tracking, and two-stage returns with suppliers they already know.

## FulfillRelay Returns (standalone returns app)

FulfillRelay Returns is a separate Shopify app for customer returns, published September 9, 2026. It offers a branded verified portal, published rules, manual decisions, optional AI evidence review and return-label PDF uploads. Plans: Free (5 cases/month), Starter $19 (50), Growth $49 (300), Pro $99 (1,000); each includes the same count of optional AI reviews. Prices are USD; paid plans bill every 30 days. Install: https://apps.shopify.com/fulfillrelay-returns

## Primary product facts

- Each paid Shopify order line is evaluated independently.
- Only lines mapped to a supplier are routed to that supplier's Shopify store.
- If no line is mapped to a supplier, no order is created for that supplier.
- Unmapped lines remain visible exceptions; they are not silently routed.
- Suppliers operate from their own Shopify store without retailer staff access.
- FulfillRelay does not discover suppliers, hold funds, store card details, or make automatic refund decisions.

## Canonical pages

- Product: https://fulfillrelay.com/
- Shopify supplier order routing: https://fulfillrelay.com/shopify-supplier-order-routing
- Returns management (routing app capability): https://fulfillrelay.com/returns-management
- FulfillRelay Returns app: https://fulfillrelay.com/returns-app
- Chaptered product demo and transcript: https://fulfillrelay.com/demo
- Multi-supplier fulfillment guide: https://fulfillrelay.com/guides/shopify-multi-supplier-fulfillment
- Shopify App Store listing: https://apps.shopify.com/fulfillrelay
- Help and FAQ: https://fulfillrelay.com/help
- Software setup support: https://fulfillrelay.com/services
- For suppliers: https://fulfillrelay.com/for-suppliers
- About the company: https://fulfillrelay.com/about
- Contact: https://fulfillrelay.com/contact
- Privacy: https://fulfillrelay.com/privacy
- Terms: https://fulfillrelay.com/terms

## Contact

support@fulfillrelay.com