Free
$0 USD / month
- 5 return cases per month
- 5 optional AI reviews per month
- Manual approval and decline
- Return-label PDF uploads
FulfillRelay Returns · For Shopify
Your store. Your rules. Returns made clear.
Give customers a returns portal under your store’s name. Keep requests, evidence and next steps in one workspace, from the first request to the final resolution.
A clear next step for every return
A portal under your store’s name
Customers enter their order number and verify an email code, then choose an item and share their reason, photos or notes.
Your return rules, ready to review
See how each request matches your published rules. Review the evidence and approve or decline the return yourself.
AI support when you want it
Request an optional evidence review for suggestions on an eligible case. You stay in control of the decision and every refund.
Labels, updates and resolution
Upload a carrier-prepared return-label PDF, record receipt and confirm any Shopify refund. Customers follow progress in the portal and through enabled status emails.
From request to resolution, in one place
Simple monthly plans
Start free. Grow with your store.
Starter
$19 USD / month
- 50 return cases per month
- 50 optional AI reviews per month
- Manual approval and decline
- Return-label PDF uploads
Growth
$49 USD / month
- 300 return cases per month
- 300 optional AI reviews per month
- Manual approval and decline
- Return-label PDF uploads
Pro
$99 USD / month
- 1,000 return cases per month
- 1,000 optional AI reviews per month
- Manual approval and decline
- Return-label PDF uploads
Paid plans are billed in USD every 30 days through Shopify.
Before you get started
Do I need the main FulfillRelay app?
No. FulfillRelay Returns works as a separate app for your Shopify store. No supplier connection is required.
Does AI decide whether to approve a return?
No. AI review is optional and provides suggestions. You approve or decline each return and explicitly confirm any refund.
How do return labels work?
Obtain a return-label PDF from your carrier, then upload it to the case for your customer.
How do customers track their return?
Customers can check the latest status in the portal. When enabled, emails cover request received, declined, label ready and item received.
Give every return a clear path forward.
Install FulfillRelay Returns, publish your return rules and share your portal link.
Install from ShopifyLooking for retailer–supplier order routing?
That is the main FulfillRelay app. It connects two independent Shopify businesses and includes supplier-related return coordination.
Explore FulfillRelay